CustomerOps by Innoventra
Your customers get answers instantly. You only hear about what needs your decision.
CustomerOps handles routine enquiries, organizes special requests and brings your team in when a decision is needed. We set it up and manage it for you.
Keep the booking and business tools you already use.
Chat with Jade's Studio, a pretend braiding salon. Ask a price, book, change or cancel. Nothing is booked for real. Or see how it works
How it works
- 1
Understands the whole request.
- 2
Answers what your business already knows.
- 3
Brings you only what needs a decision.
- 4
Keeps it visible until it's done.
One clear card, only when it needs you.
When a request needs a decision, you don't get a chat to scroll through. You get what the customer wants, any photo they sent, and a suggested reply. Make the call, and the customer hears back.
Request from Amara
Wants this copper shade on shoulder length hair, Friday afternoon.
Reference photo- Service
- Colour match from photo
- Hair
- Shoulder length
- When
- Friday, after 1pm
- Booked before
- No
You decide: Can you match this shade on Friday afternoon?
Suggested reply
Hi Amara, yes, we can do that copper shade. Book Colour match for Friday afternoon here and add 'Approved' in the notes. [booking link]
Shown with demonstration data.
Request from Tunde
“Do you have the Crisp White Agbada in XL? Delivery to Lekki.”
Product photo- Item
- Crisp White Agbada
- Size
- XL
- Qty
- 1
- Delivery
- Lekki, Lagos
You decide: Is XL in stock?
Suggested reply
Hi Tunde, yes, the Crisp White Agbada is available in XL. Here's how to complete your order: [link]
Shown with demonstration data.
Done for you.
CustomerOps is a managed service. We set it up, run it and keep improving it, so you don't have to learn another tool.
Setup around your business
We configure it around your services, prices and policies before it talks to a single customer.
Onboarding
We walk you and your team through the decision console and how alerts reach you.
Ongoing tuning
We review how it is answering and adjust it as your services, prices and policies change.
Monthly report
A plain summary of what customers asked for, what was handled and what needed you.
Different businesses. One clear way to handle customer requests.
CustomerOps handles routine enquiries using your services, products and policies, and brings your team in when something needs a real decision.
Salons and beauty
From first message to the right booking.
How much for knotless, waist length? Can you do Saturday?
Answers with your prices, asks for a style photo when it matters, and sends them to book.
Retail
Turn product questions into sales.
Do you have this in XL? Can you deliver to Lekki?
Answers size and delivery questions, and brings you the stock checks that need a yes or no.
Home and local services
Get the details before you quote.
Can you clean a 3 bedroom this Friday? How much?
Collects what you need to quote, so you reply once with a real answer.
Pricing
Set up and managed for you.
Essentials
$129 CAD /month
plus $199 setup
Book a demo- Web link and QR code
- Alerts to 1 person
- Decision console
- Monthly report
Plus
$249 CAD /month
plus $299 setup
Book a demoEverything in Essentials, plus:
- WhatsApp on your own number
- Photo requests
- Weekly summary
- Priority support
Essentials
$99 USD /month
Free setup for the first 10 US businesses
Book a demo- Web link and QR code
- Up to 750 customer messages a month
- Alerts to 1 person
- Decision console
- Monthly report
Plus
$149 USD /month
Free setup for the first 10 US businesses
Book a demoEverything in Essentials, plus:
- WhatsApp on your own number
- Up to 1,250 customer messages a month
- Photo requests
- Weekly summary
- Priority support
In Nigeria? See pricing in naira →
Larger or custom needs? Book a demo for a quote.
Prices exclude applicable taxes.
Questions
Do I have to change my booking system?
No. CustomerOps works alongside the booking tools you already use and guides customers there.
Who sets it up?
We do. We configure it around your services, prices and policies, and keep tuning it.
What happens when it doesn't know the answer?
It doesn't guess. It sends you one clear request to decide, and tells the customer you'll reply.
Are there any other costs?
If you use WhatsApp, Meta charges small message fees, which we estimate upfront.
Never lose a customer because you were busy with another one.
Book a demo and we will show you how CustomerOps would work for your business.